Frequently Asked Questions

Yes. Sunrise Link Pte. Ltd. is fully licensed by Singapore's Ministry of Manpower (MOM) to operate as an employment agency. Our licence number is 25C3065. You can verify this on the MOM website.

We place three types of helpers: (1) Domestic Helpers for general household duties including cleaning, cooking and laundry; (2) Eldercare Specialists trained to assist elderly family members with daily care and mobility; and (3) Childcare Experts who provide attentive support for children's development and routines.

Our helpers come primarily from India (Mizo), Indonesia and Myanmar - source countries approved by MOM for Foreign Domestic Workers (FDWs) in Singapore. Each brings different strengths: Indian Mizo helpers from Mizoram are known for their diligence, strong work ethic and English proficiency; Indonesian helpers are commonly preferred for Muslim households; Myanmar helpers are noted for their discipline and adaptability.

The process has four main steps: (1) Consultation - we discuss your household's needs and budget; (2) Selection - we present pre-screened helper profiles and arrange interviews; (3) Documentation - we handle MOM work permit applications, insurance, and all required paperwork; (4) Placement - your helper arrives and we provide ongoing support for the duration of the contract.

Costs include our placement fee, MOM security bond, medical insurance, personal accident insurance, and the helper's salary. Total upfront costs typically range from S$2,000 to S$4,000 depending on the helper's experience and source country. We provide a full, transparent breakdown during your consultation - with no hidden fees.

The Foreign Domestic Worker (FDW) Levy is a monthly fee paid to MOM by employers. The standard levy is S$300 per month. A concessionary rate of S$60 per month applies if you are caring for a child aged 12 or below, an elderly person aged 67 or above, or a person with disabilities. The levy is deducted automatically from your bank account via GIRO each month.

The Settling-In Programme (SIP) is a mandatory one-day training course for first-time FDWs arriving in Singapore. It is conducted by MOM-appointed training centres and covers Singapore laws, employer expectations, handling of household equipment, and basic safety. The cost is approximately S$75 and is typically borne by the employer.

Yes. All Foreign Domestic Workers in Singapore must hold a valid Work Permit issued by MOM. The permit is valid for up to two years and must be renewed before it expires. Sunrise Link handles the entire work permit application and renewal process on your behalf.

Employers are legally required to provide: (1) Medical insurance with coverage of at least S$15,000 per year; (2) Personal accident insurance with coverage of at least S$60,000. Both policies must remain valid throughout the employment period. We arrange these policies as part of our placement service.

We offer a replacement service. If your helper is not working out within a specified period, we will assist in finding a suitable replacement. The exact terms depend on your specific package - we will explain our replacement policy clearly before you commit.

There is no formal legal trial period for FDWs in Singapore. However, we encourage open communication during the early weeks of employment. If serious issues arise, you may transfer or repatriate the helper according to MOM regulations. Our team is available 7 days a week to mediate and provide support.

As an employer, you are required to: pay the monthly salary on time; provide adequate food, accommodation and rest days (at least one rest day per week); pay the monthly FDW levy; maintain valid work permit, insurance and security bond; and treat your helper with dignity and respect in accordance with Singapore's Employment of Foreign Manpower Act.

For a helper who is already in Singapore (transfer case), the process typically takes 1–3 weeks. For a helper hired from overseas (fresh hire), the process can take 4–8 weeks, accounting for document preparation, MOM processing, and travel arrangements.

Yes. Many families prefer experienced helpers who have completed previous contracts in Singapore. These helpers are familiar with local expectations, culture and MOM requirements - often leading to a smoother transition. We have a pool of experienced helpers available for immediate or near-term placement.